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Customer Satisfaction Is Our Top Priority

dedicated server plans

At VMotion IT Solutions we recognize that every customer is unique and has his/her own unique goals for the service they are looking to receive from us. We are here for you 24/7 to help you achieve them. You can be highly technology savvy or just taking to the grips with your first website we'll help you to setup things the way you want them and get started with your website/server.

Listen

One should never underestimate the power of listening the customer. We've found that the shortest way to help our customers is to listen to their ideas/recommendations/complaints and to look for the clues in them. Since only the customer knows what final result he/she is looking for we make sure that we do not just provide our service by the book but we do our best to help our customers to achieve the results they want.

Analyse

Analysis plays an important role in issues resolution. We are not looking for the shortcuts and temporary solutions but rather look for the root cause of the issue taking into consideration all that we've learned from customer during the Listening stage. Similar issues can have quite different resolutions if customer goals do not align with our previous experience. Thus we analyse the issue from the point of the deliverables that customer is looking to receive at the Report stage.

Resolve

Once we've finished the Analysis stage we communicate the expected resolution time to our customers if the issue is complex or forward it to our technical team for immediate resolution. Our technical team is available 24/7/365. It allows us to resolve customer issues in a timely manner and keep customer happiness levels high.

Report

We consider communication to be one of the the most important aspect of customer service. Thus we communicate closely with our customers during all the stages of the support process making sure that the customer has all relevant information and is updated on the status of his/her support request

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Unlimited Web Hosting - Host ALL your websites on one account
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Funded by the European Globalisation Fund